Vegaprint Terms & Conditions

To process your order online customer need to accept these terms and conditions. By confirming an order the customer would enter into binding agreement with the company and has agreed to be bound by these Terms & Conditions.

1.    Company Imprint
Unless the customer has specifically requested a ‘blank label’ delivery, any work would carry the name and imprint of the company.

2.    Invoice and Prices
VegaPrint is entitled to change prices at any time but the website price will remain same at the time of transaction.
Prices mentioned on the website are subject to the customer using the website and placing an order and payments are charged for work. Other methods of placing an order and payment for the work may be charged extra cost to cover extra charges that would increase the cost of the company.
Prices published on VegaPrint website apply on the condition that the order data on which the prices are based does not change after the order has been placed Cost caused by subsequent changes made by the customer will be charge separately.
After placing online payments by the customer invoices will be send by e-mail.  Before placing an order customer agrees to this form of invoicing.

Design and Print Charges 

There are separate costs for a design and print job. The cost of design depends on the time taken to finish the design job. 

3.    Preliminary Work
Any experimental work on customers request would be charged.

4.    Copy
Any errors and omissions due to supplying unsuitable file, inadequate copy, incomplete instruction due to which additional work would require shall be charged.

5.    Tax
Prices are exclusive of tax and the Company reserves the right to charge VAT and other tax on purchase.

6.    Proofs
a.    Proof reading and check will be applied by the customer to examine and approve the work. Customer should check and inform any mistakes or errors to the Company prior completion of work.
b.    The Company bears no liability for any error which has not been corrected by the Customer. After finished work any alteration and additional correction would be charged extra. If the style layout and design is left to the Company any changes therefore made by the customer would be charged extra.
c.    Layout and contents should be accurate provided by the customer where the customer has to provide accurate proofs and it should be understood and accepted by the Company and it is also understood and accepted that the proofs may not be accurate for colour comparison to finished work. On the request of customer about more specific and achievable level of colour matching additional charges may apply.
d.    Company would effort to get the best possible colour on customer work but slight variation is possible in printing and it is understood and accepted as a reasonable that Company shall not guarantee an exact match in colour or texture between the images, photographs, transparency, proof, electronic files, Print Ready File, or any other material provided by the customer to print their document.

7.    Quantity Variation
Every order will be printed in correct quantity and delivered. However, some slight variation is possible while printing process and it is understood that quantity may vary slightly in more or less 5% after finalizing printing process, such variations are immaterial an in this instance no returns or additional charges are due. Where shortage is greater than 5% the limit of the Company’s liability to make up this shortage within reasonable time or credit the shortage quantity.

8.    Material Supplied or Specified By the Customer
1 Electronic File and Print Ready Files
a.    It is the Customer’s responsibility to maintain a copy of any original Electronic File or Print Ready File provided by the Customer.
b.    The Company shall not be responsible for checking the accuracy or suitability of the documents that they provide in Electronic format.
c.    If the electronic file or electronic format is not suitable for the outputting on system or equipment normally suitable for such purposes without adjustment or may reject the file because of error in file therefore any cost that may incurred to adjust or in correcting such errors or material purchased.

9.    Storage & Risk
a.    All the Customer property given to the Company by or on the behalf of Customer while its possession or in transit are deemed to be at Customers risk unless agreed in writing and Customer should insure accordingly.
b.    The Company shall be entitled to make a reasonable charge for the storage of any Customer’s property left with the Company after notification of completion of work and collection.

10.    Finished Products
a.    The risk in the work and all goods delivered after completion of work will be delivered to the Customer should ensure accordingly.
b.    After completion of work the Company will store Customer’s materials and work for period of maximum one month, after that it would be removed and cleared without further notice.
c.    In the event where the customer is unsatisfied with the quality of the finished product, refund will be done on the printing job.
       Where Vegaprint is responsible for both design and print jobs and the design has been approved by the client but is unsatisfied with the print, refund will only be done for the latter. 

Retention of Title
a.    The work and goods remains the Property of the Company until the customer has paid for it and discharged all other payables owing to the Company.
b.    If the Customer is unable to pay to the Company due to insolvency and the work has not been paid fully Company may hold the deliveries
c.    If the Customer selling the goods before they have paid in full to the Company, they may continue with the sale on the trust of the Company …….
d.    If the Customer breach the above mentioned Terms due to insolvency or bankruptcy Company can approach to Customer’s customer and may work directly to them.

11.    Claims
a.    Claims of any damage or, delay or loss of goods in transit or of non-delivery must be informed to the Company in writing by the Customer, and should be informed with in ….. working days after receiving the delivery. And in the case of non delivery within ….. days of dispatched goods. Any claim in respect thereof must be in writing to the Company. …..
b.    If there is any error or mistake in the work, Customer may refuse the work, it is the responsibility of the customer to inform the reason of rejection of work and any errors or omissions in Work should be provided with sample for our check. Within …. Days of delivery of the goods, later than this it will be assumed that customer accepted the work.

12.    Liability
a.    If there is any error or mistake in the work is defective due to negligence of the Company therefore liability shall be limited of the Company in correction of such errors and mistakes.
b.    Company will rectify any errors and omissions in work and will not be responsible for any consequential loss or any third party claims while correcting the mistakes. Therefore Customer shall not be able to claim further for work. Furthermore, customer shall not be able to amend the contract, refuse to pay or cancel further deliveries.
c.    The full quantity of defective work must be return to the Company before replacement or return of credit. If the work is not returned to the customer within time and not available to the Company, it will be assumed that customer has accepted the work and no credits replacement or replacements will be issued.
d.    The Company shall not be liable for delays indirect loss, consequential loss or third party claims occurred due to delay in completion of work or for any loss to the customer due to delay in transit, whether as a result of negligence or otherwise.
e.    Replacement works and rectifications of defective work customer must accept it unless they show clear argument to re-rectify. If the customer choose third party for rectification of mistakes, therefore their right would automatically revokes to any remedy from our Company for work to be re-done. That would include the right of credit after the work done by the Company.
f.    Where the work forwarded to the third party or on the behalf of the customer, it should be checked and approved by the customer before forwarding, and it is also cleared that Company bear no liability for claims on third party work.
g.    The Company reserved the right to refuse any work forwarded to them which have been started by third party. Unless it is send processing the work any further. Therefore customer should request to continue with notwithstanding, then the company is ready to do so after instructed by the customer in writing.

13.    Insolvency
a.    If the customer became insolvent, the Company have a right not to proceed further with the work or contract for the customer and reserves the right to charge for work that already completed and any payments of the goods purchased by the customer has to be paid. Any invoices must be paid immediately.

14.    General Lien
a.     If the debts are unpaid by the customer, company has a right of general lien on the goods and property provided by the customer in possession whether it is under working process or not. And it such goods would be removed after …… days notice to cover debts that owned by the customer towards company, any debt balances remained by the customer would be discharged from liability in respect of such goods or property.
b.    The company shall be indemnified by the customer in respect of any claims, cost and expenses incurred to the Company due to customer’s printing of any illegal or unlawful matter that would include libelous or affects adversely on copy rights, patent rights, design or proprietary or personal rights of others. The indemnity shall include payments that has been made on lawyer’s advice in settlement of any claim due to any matter affects adversely or libelous of other.

15.    Illegal Matter
a.    The Company shall not print which in their opinion is or may be of an illegal, offensive extreme or libelous nature or an anything which is inappropriate for the company’s or third party’s proprietary rights.
b.    The customer is responsible to supply all necessary material to reproduce any work like artwork, photographs, copyright of text and other materials. Customer is fully responsible for obtaining all important authorities and consents prior to instruct the Company to reproduce the same. The Company shall bear no responsibility and therefore be blameless for any cost, damages, expenses that may arise from or suffered or any claim regarding such reasoning that the reproduction has affected or infringes the intellectual property rights of any third party or misuse of any confidential information of third party.
c.    Design work ordered by the customer and created by the Company, its design, material type, copyright shall belong to the Company
d.    The Customer shall have no right to reproduce the work or authorize any other person to reproduce the work either fully or partly, which has been done by the Company, unless it is authorized in written by the Company.  Otherwise, it would infringes the copyright or design right.
e.    On the request of the customer, Company may assign the copy right and design right to the customer and charge for it.

16.    Suitability of Work supplied
a.    It is the responsibility of the customer that the product they are ordering is suitable for its use, Company shall not be responsible for its unsuitable use like incorrect type of paper, specified for goods to be post processed through a laser, inkjet or similar printing device, self adhesive or label products which have special requirements such as products that will be used for food packaging or labeling etc. However, Company will guide and assist customer in choosing the right product on the request of the customer.

17.    Data Protection
a.    Data of the customer will be protected by the Company provided by the customer after placing an order. Data of the customer regarding details of the customer may held by the company for accounting purposes and may pass to third party contractors where necessary in completion of work, such as courier services, for delivering the work to the customer. This information will be retained by the Company even after completion of transaction.
b.    By placing an order online or registering on the Company’s website the customer agrees to using its information for marketing purposes. Where the Company notify the customer about new offers, promotions, services, special offers.
c.    It is hereby notified to the customer that the Company may transfer information about the customer to Credit Agency in Pursuance to clause 8d.

18.    Law
a.    These Terms and Conditions and all other express  and implied terms of the contracts shall be governed and constructed with the laws of England and the parties agree to submit to the jurisdiction of the courts of England and Wales

a.    All instructions and notices relied on both parties and all changes made to this agreement must be in writing and require duly authorized signature.
Variation to Terms and Conditions
b.    These terms and condition may be amended and updated from time to time. The updated version of these Terms and Conditions may be accessed via the website.

19.    Consumers
a.    Due to the nature of printing business, once ordered customer shall not be given a cancelation time period. Once the printing order has been placed after preliminary work, the customer cannot cancel the order.

20.    Severability
a.    Clauses and sub clauses of this Terms & Conditions are severable and if any clause or identifiable part is held to be unenforceable by any court of competent jurisdiction then such enforceability shall not affect the enforceability of the remaining provisions or identifiable parts thereof in these Terms and Conditions.